Effective Date: July 2026
This Refund, Return & Cancellation Policy governs the purchase of Gonnet QR stickers and related products through the Gonnet Platform.
Gonnet QR stickers are personalized products linked to unique digital identities. Once an order has been processed, customized, printed, activated, or dispatched, it generally cannot be cancelled, returned, or exchanged except where required under applicable law.
Orders may be cancelled only before they enter processing or production. Once production, printing, activation, packaging, or dispatch has commenced, cancellation requests may not be accepted.
Due to the personalized nature of Gonnet QR stickers, returns are generally not accepted unless the product received is defective, damaged during transit, or materially different from the order placed.
If you receive a damaged, defective, or incorrect product, please notify Gonnet within seven (7) days of delivery by emailing hello.gonnet@gmail.com with your order details, photographs of the product, and a description of the issue.
Where Gonnet determines that a refund is appropriate, the refund shall be processed to the original payment method within a reasonable period. Processing times may vary depending upon the payment provider or financial institution.
Refunds will generally not be issued for: a) Incorrect information provided by the customer during ordering. b) Improper installation or misuse of the QR sticker. c) Damage caused after successful delivery. d) Normal wear and tear. e) Change of mind after production or dispatch. f) Failure to read the product description before purchase.
For refund or cancellation requests, contact: Email: hello.gonnet@gmail.com